Wool Bottle Neck

Returns Policy

You may return most new, unopened items within 14 days of delivery for a full Credit refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your Credit refund within four Days of giving your package to the return shipper, however, in many cases you will receive a Credit refund voucher more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your Credit refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in South Africa. Note that there are restrictions on some areas due to risk zone assessments

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.